We ship via Xend
Our business days are from Monday to Saturday 10am - 6pm except holidays. All orders are shipped via XEND. Shipping cut-off is 3pm. Confirmed orders after cut-off will be shipped the following business day. All orders are shipped from Quezon City, Philippines.
We offer domestic flat rate shipping regardless on the quantiy of your order.
70php for within Metro Manila
110php for outside Metro Manila
If your package was damaged during shipping you must contact us within 24 hours of delivery so that we can immediately file a claim with the shipper. It is also important that you hold onto any remnants of the packaging or products that were damaged as well as the packing slip that was included in the shipment so that evidence of the damage and proof of contents can be provided to the shipper if needed.
Any packages that are returned to us for any reason will be held for 10 days and then discarded. This includes orders that were returned due to an undeliverable address, refused packages, packages that were not picked up, etc. The package may be re-shipped upon request, but will require payment of a second shipping charge to cover the cost of re-shipment.
Orders are processed and shipped Monday through Saturday with the exception of holidays. Tracking numbers are usually sent to the email address provided at checkout within 1 business day of the order being placed. Depending on your email’s spam filter settings, tracking numbers may arrive in your spam folder, so please check there as well. Please note, XEND tracking information may not show up for up to 48 hours. Often times, your package may not be scanned at every stopping point, but that does not mean it was not picked up or on the way – please be patient!
Flavorempire.ph is not responsible for orders that are placed incorrectly. We reserve the right to refuse returns or exchanges of products on orders that were filled and shipped correctly. If you have questions or are unsure regarding a product or it’s function or compatibility please contact us before placing your order. We are more than willing to provide further product description, clear up any confusion, or provide advice about the products we sell.
If your order is received and contains incorrect items or is missing items, then you must notify us within 24 hours of receipt of the package. We will definitely do our best to fix any mistakes that we have made, but we must be notified in a timely manner.